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Neuro Diverse Trauma Informed Somatic Therapist
and Supervisor

Jay Lawrence

Jay Lawrence

Neuro Diverse Trauma Informed Somatic Therapistand Supervisor

Privacy Policy

Last updated: July 2026
 

Privacy Notice

Your privacy is important to me. This Privacy Policy explains how I collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By contacting me or using my website, you agree to the collection and use of your information as described in this policy.


Who I Am

Jason Lawrence - Trauma-Informed Counsellor, Psychotherapist & Clinical Supervisor
 

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me using the details provided on my website.
 

What Information I Collect

Depending on how you use my services, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Postal address (where applicable)

  • Date of birth

  • Emergency contact details

  • GP details

  • Information you choose to share during enquiries or therapy

  • Session notes

  • Appointment history

  • Payment information (excluding full card details)
     

I only collect information that is necessary to provide counselling or supervision services.
 

How Your Information Is Used

Your information may be used to:

  • Respond to enquiries

  • Arrange appointments

  • Provide counselling or supervision

  • Maintain accurate clinical records

  • Meet legal and professional obligations

  • Process payments

  • Contact you regarding appointments

  • Protect you or others where there is a legal or ethical duty to do so
     

Legal Basis for Processing

Under UK GDPR, I process your personal information under one or more of the following lawful bases:

  • Contract

  • Legitimate Interests

  • Legal Obligation

  • Explicit Consent (where required)

  • Provision of Health Care
     

Where special category data (such as health information) is processed, this is done in accordance with Article 9 of UK GDPR.
 

Confidentiality

Everything discussed during therapy is treated as confidential.

There are rare circumstances where confidentiality may need to be broken, including:

  • Serious risk of harm to yourself or others.

  • Concerns regarding the safety of a child or vulnerable adult.

  • Compliance with a court order or legal obligation.

  • Prevention or detection of serious crime.
     

Where possible, I will discuss this with you first.
 

Storage of Information

Your personal information is stored securely using appropriate technical and organisational measures to protect it from loss, misuse or unauthorised access.

Only information necessary for providing therapy or supervision is retained.

How Long Information Is Kept

Records are retained in accordance with professional and legal guidance.

Following the end of therapy, records are typically retained for 7 years before being securely destroyed unless a longer retention period is required by law or professional guidance.
 

Sharing Your Information

Your personal information will never be sold.

Information will only be shared where:

  • You have provided your consent.

  • It is necessary for safeguarding purposes.

  • There is a legal obligation.

  • It forms part of professional supervision, where all identifying information is removed wherever possible.
     

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request restriction of processing in certain circumstances.

  • Request erasure where applicable.

  • Object to certain processing.

  • Request data portability where appropriate.

  • Withdraw consent where consent is the legal basis.
     

Some rights may be limited where clinical records are concerned.
 

Website Information

My website may collect limited technical information such as:

  • IP address

  • Browser type

  • Device information

  • Website usage statistics

  • Cookies
     

This information helps improve the website and user experience.
 

Cookies

My website may use cookies to:

  • Improve website functionality.

  • Monitor website performance.

  • Analyse visitor behaviour.

  • Support booking systems and embedded services.
     

You can manage or disable cookies through your browser settings.
 

Third-Party Services

My website may use trusted third-party providers, including booking systems, payment processors, video conferencing platforms and website analytics.

These providers process information in accordance with their own privacy policies and UK GDPR requirements where applicable.

Changes to This Policy

This Privacy Policy may be updated from time to time. The l
atest version will always be available on my website.
 

Contact

If you have any questions about how your personal information is handled, please get in touch using the contact details provided on my website.
 

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: https://ico.org.uk/

Cancellation & Refund Policy

I understand that sometimes unexpected circumstances arise and appointments may need to be changed.

To help ensure appointments remain available for everyone, I kindly ask that you provide at least 48 hours' notice if you need to cancel or rearrange a session.
 

Cancellations

  • Cancellations or requests to rearrange made more than 48 hours before your appointment will not incur a charge, and any payment already made can be transferred to a new appointment.

  • Cancellations made within 48 hours of your appointment will be charged at 100% of the full session fee.

  • If you do not attend your appointment without prior notice, the full session fee (100%) will remain payable.
     

Refunds

  • Refunds are available only where a cancellation is made with more than 48 hours' notice.

  • Where payment has already been made, you may choose either a full refund or to have the payment transferred to a future appointment.

  • No refunds will be issued for cancellations made within 48 hours of the scheduled appointment or for missed appointments.
     

This policy allows me to offer appointments fairly to all clients, as late cancellations rarely provide enough time for another client to use the session.
 

Thank you for your understanding and cooperation.

 

Complaints Procedure
 

My Commitment to You

I am committed to providing a safe, respectful and professional service. If at any stage you are unhappy with any aspect of our work together, I encourage you to let me know. Wherever possible, I hope that any concerns can be discussed openly and resolved quickly and respectfully.
 

Feedback is always welcomed and viewed as an opportunity to improve the service I provide.
 

Step 1 – Raise Your Concern with Me

If you have a concern or complaint, I encourage you to discuss it with me in the first instance.

Many concerns arise from misunderstandings or unmet expectations and can often be resolved through an open, honest conversation.

You can raise your concerns during a session or contact me by email.

I will acknowledge your complaint within 5 working days and aim to provide a full written response within 20 working days.
 

Step 2 – Formal Complaint

If you feel your concern has not been resolved, or you would prefer to make a formal complaint, please submit it in writing.

Please include:

  • Your name and contact details.

  • A clear description of your concerns.

  • Relevant dates or appointments.

  • Any supporting information you feel is relevant.

  • The outcome you are hoping to achieve.
     

Your complaint will be investigated fairly, impartially and respectfully, and you will receive a written response once the investigation has been completed.
 

Step 3 – Professional Bodies

If, after following my complaints procedure, you remain dissatisfied, you have the right to seek further guidance or make a complaint to one of my professional membership organisations.
 

British Association for Counselling and Psychotherapy (BACP)

Website: https://www.bacp.co.uk
 

The BACP can advise whether your complaint falls within its Professional Conduct Procedure and provide information about the next steps.
 

National Counselling and Psychotherapy Society (NCPS)

Website: https://www.ncps.com
 

The NCPS also operates a Professional Conduct Procedure and can advise you if your complaint relates to my professional practice under their ethical framework.

If your therapy has been provided through another organisation (such as an Employee Assistance Programme, insurance provider or healthcare service), you may also be able to use that organisation's complaints procedure.
 

Confidentiality

All complaints will be handled confidentially and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information will only be shared where necessary to investigate the complaint or where required by law.
 

My Commitment

I understand that raising a concern can sometimes feel uncomfortable.

If something doesn't feel right, I encourage you to let me know. I will always listen respectfully, take your concerns seriously and do my best to resolve them fairly, openly and professionally.

My aim is for everyone who accesses my service to feel heard, respected and treated with dignity throughout the complaints process.

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